Complaint Process - Civil Rights

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Title VI complaint process

Any person who believes that he/she/they, individually, as a member of a specific class, or in connection with any disadvantaged business enterprise, has been subjected to discrimination prohibited by Title VI of the Civil Rights Act of 1964 as amended by the Civil Rights Restoration Act of 1987 (P.L. 100.259) under any of the City’s federally funded programs and activities may file a complaint with the City of Monroe. Someone may file on behalf of such a person.

The complaint must be filed within 180 days of the date of the alleged discrimination. The complaint must contain a narrative description of the allegation(s) in sufficient detail to enable the City’s Title VI Coordinator to understand what occurred, when it occurred, and the basis of the alleged discrimination complaint (e.g., race, color, national origin, etc.). The complaint form must include all of the complainant’s contact information (name, address, telephone number) as well as contact information for all witnesses or individuals with relevant knowledge. The complaint form must be signed by the complainant(s) or his/her/their representative.

Upon receipt the complaint form, it will be reviewed by the City’s ADA Coordinator to ensure that it is complete. A notice acknowledging receipt will be provided within 10 working days. 

The complaint will then be forwarded to the Washington State Department of Transportation (WSDOT), the federal funding agency through WSDOT’s Office of Equal Opportunity within 10 working days. The federal funding agency is responsible for all decisions regarding whether a complaint should be accepted (and investigated), dismissed, or referred to another agency.

ADA complaint process

Any individual, group of individuals or entity that believes they have been subjected to discrimination or faced unaccommodated barriers to access as defined by the ADA may file a written complaint with the City’s, ADA Coordinator. 

A formal complaint must be filed within 180 calendar days of the alleged occurrence. The City will not officially act or respond to complaints made verbally. 

Upon receiving the written complaint, the City’s ADA Coordinator, in consultation with other city offices, will determine its jurisdiction, acceptability, need for additional information and the investigative merit of the complaint.