City Operations

Municipal Campus

City Hall is closed until Phase 3 per Governor Jay Inslee’s Safe Start Washington plan. Most services can still be provided to the public as staff works remotely. A staff directory, including email addresses, can be found here

Suspended Services 

  • Passport services are suspended until further notice. Many passport renewals, including name changes, can be done through the mail, and do not require you to visit a passport acceptance facility. Please visit the U.S. Department of State website for applications and additional information.
  • Fingerprinting services. 
  • Public tours of our facilities.
  • Construction inspections (unless deemed essential).

Public Meetings 

  • Per the Governor’s Proclamation 20-28.7 all meetings subject to the OPMA must remain open to the public through remote means ONLY (not in-person).    
  • All such meetings should follow these guidelines through August 1, 2020.

Requesting Public Records

In accordance with Governor Inslee’s Proclamation 20-28.7  regarding Public Disclosure Requests:

  • All in-person records request submission/records inspection/copying of records has been suspended. 
  • Electronic production of records is strongly encouraged; and staff will work with requestors accordingly.
  • Payment for fees related to records requests can be made by check or money order either by mail or drop box at Monroe City Hall. If requestors do not have the ability to pay by check/money order, please contact Police Records (email: by clicking this link; phone: 360-794-6300) to make arrangements for payment by credit card.

Please see the City’s Requesting Records web page for additional information.

Parks and Recreation

Governor’s Office COVID-19 Update:  On January 5, 2021, Governor Inslee announced the Healthy Washington - Roadmap to Recovery plan, which lays out the process to safely reopen Washington state. The plan includes guidance for certain businesses and industries including outdoor recreation activities to help protect Washingtonians and minimize the spread of COVID-19.  This plan replaces the Governor’s previous Safe Start Reopening Plan

The full Healthy Washington phased chart is available here.

Updated Guidance for Sports, Recreation and Fitness:

The health and safety of our community is our top concern, and we are doing our part to help contain the spread of this virus. We are making daily assessments based on Public Health’s guidance, and we will do our best to communicate any changes in our operations as quickly as possible.

Our level of park facility re-openings and facilities that remain closed is consistent with most parks and recreation jurisdictions throughout our state including Snohomish County. 

Our City staff have been participating in regular calls with Washington Recreation and Park Association (WRPA) directors throughout our state and Oregon to discuss the response and action plans as they pertain to facility closures and program offerings.

Public Works 

The city’s field personnel are working alternative schedules to maintain the city’s water, sewer, storm and roadway systems. They will continue to follow recommended COVID-19 health and safety protocols in the conduct of their daily work (hand washing, social distancing, etc.). 

We are monitoring the rapidly changing situation and will continue to assess how to safely provide critical and essential services by our field personnel. 

Community Development

Based on current State and Federal guidance, and the City’s response to COVID-19, portions of our operations have been modified to accommodate our staff and the community. 

Permit Processing and Review:

Staff is working remotely to review and intake permit applications, and process permits electronically. Our Planners and Plans Examiners are also working both remotely and in the office to provide normal levels of service to the public. If you have a permit currently in the review process, you should be hearing from our staff just like before. Staff will be available by phone and email during normal business hours of 8am to 5pm Monday - Friday. If you have questions or would like to speak with a staff member, please call our Permit Center line at 360-863-4501 or email "buildings here" / "land use here"


As directed by the Governor’s updated guidance on construction in the “Stay Home, Stay Healthy” order issued Wednesday, March 25, the City of Monroe will cease all construction related inspections for structures not considered to be an essential activity. Recent guidance by the Governor stated “In general, commercial and residential construction is not authorized under the Proclamation because construction is not considered to be an essential activity.” If the residential construction meets the exceptions provided by the Governor (e.g. publicly financed low-income housing or emergencies) the City will still conduct residential construction inspections. The City will also continue to inspect commercial construction identified as essential in the Governor’s proclamation.   The City will reassess the situation after May 4, 2020. If you have questions please email "inspections here".

Information about the Governor’s updated guidance on construction in the “Stay Home, Stay Healthy” order and the guidance memo can be found here.

COVID-19 Water Utility Response

The City of Monroe highly values the safety and health of our residents, businesses, customers, and staff.  As a provider of essential utility services, the City is working to assist our customers as coronavirus impacts the region.

Please click the link Utility Billing to read about the steps the City of Monroe is taking to help our residential and business customers who might be worried about paying their bills.